I came across this vlog in my Customer Experience Professionals group on LinkedIn and was absolutely spellbound. The link below will take you to Episode 8 but my guess is that you’ll binge-watch the entire series and wait anxiously for the next episode as I am now.
Link to Episode 8: https://customerville.wistia.com/medias/c5wvemkr2j
The series is called “40 Billion Reasons” and is broadcast weekly on Customerville’s vlog.