About Us

Customer Experience Improvement is our Passion

01. Data-Driven

Our project methodologies are based on gathering and analyzing data to identify and quantify opportunities for improvement in CX operations. In design and implementation projects, we place a strong emphasis on ensuring that systems and processes are designed to enable effective reporting and management in order to validate performance and enable on-going improvements to operations.

02. Professional

Our service delivery model is based on fielding exceptionally talented personnel who have deep knowledge of and extensive experience with the systems and solutions utilized by our clients. These personnel are guided by methodologies and practices that have been honed through over 25 years of experience in the contact center and customer experience space across a variety of industries and market segments.

03. Collaborative

People are naturally more inclined to take ownership of solutions that they had a hand in creating. To this end, we strive to engage our client’s teams in each phase of our projects beginning with data gathering and analysis and continuing through final design and implementation. This approach serves to not only increase ownership of the solution but also ensures that the client is better positioned to manage the solution post-implementation.

Who We Are

Founded in 1999 and re-branded as ContactScope in 2018, we specialize in designing and delivering solutions to meet the needs of companies seeking to improve the quality and consistency of services they provide to their customer base. With over 25 years of experience in Contact Center design, optimization, and integration we have both the experience and expertise to identify and address opportunities to optimize your company’s Customer Experience. Most importantly, our services and delivery methodologies are specifically and purposely designed to engage our clients and their teams in a collaborative manner which we believe fosters ownership and acceptance of the solution. This, in turn, will help to ensure that our clients have the ability to manage and maintain solutions effectively long after the implementation is over.

Work with our clients to ensure that their contact center operations are designed and implemented to fully meet the needs and expectations of the company’s customers while ensuring that they also support the client’s need to control costs and both identify and adapt to changing customer demands.

Project Types by Percent of Revenue (Annual)