by John Rushing | May 29, 2018 | In Technology
ChatBots – An Untapped Goldmine of User Intent By John Rushing, Founder There have been a lot of discussions lately around how conversational interfaces can and will interact with users whether it’s through the use of appliances like Amazon’s...
by John Rushing | May 19, 2018 | In Technology
Introduction Before I begin, let me encourage you to watch and listen to a demonstration conducted during Google’s annual I/O developer conference just a couple of weeks ago. The actual video of the event is about ¼ the way down the page and is labeled “Google...
by John Rushing | May 6, 2018 | In Technology
Introduction When most of us think of “Cloud” solutions, particularly those related to Contact Centers, the attributes we think about most often include; Low-cost, subscription-based service Zero-install (no equipment to install, configure, or maintain) Ease of use...
by John Rushing | May 4, 2018 | In Technology
A while back I was reminiscing with an old friend about days long-past and all the projects we did back at MCI in the 90’s. One of these was a nationally broadcast shopping channel. At the time, the company was a relatively new national broadcasting phenomenon...
