Channel Utilization Monitoring & Testing

Solutions designed to enable customers to track channel utilization from end-to-end

In order to allow our customers to have access to solutions that give them the ability to proactively monitor all inbound channels from end-to-end, we have partnered with Cyara to utilize their CX Assurance Platform.

Accelerate CX Development and increase quality across digital and voice channels

CX Assurance Platform

Cyara’s CX Assurance Platform provides three tools that enable customers to deliver “Customer Smiles at Scale”.  Together, these solutions support more effective CX lifecycle development, enable high-volume testing of all channels, and monitor real-time interaction channels to make customers aware of issues as they occur.  The Platform includes the following components:

 

  • Velocity – Connect the CX development lifecycle, from design through functional and regression testing, and rapidly innovate your CX while assuring quality
  • Cruncher – Test some or all systems interaction channels at-scale to ensure peak performance
  • Pulse – Continuously monitors CX channels to identify issues, troubleshoot problems, and deliver the best possible customer experience – all in real-time.
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services@contactscope.com