Customer Journey Analytics

Improve Customer Experiences through Exceptional CX Orchestration

inQuba CX Software Solutions

inQuba – CX is designed to put your customer’s voice at the center of everything by collecting and analyzing feedback from multiple data sources including surveys, social media conversations, contact center interactions, email, and both transactional and financial data.   These capabilities enable customers to achieve the following;

• Operationalize CX Improvements – inQuba CX goes beyond traditional feedback system by delivering context sensitivity, granular traceability, predictive modeling, and statistical target score setting to systematically operationalize customer experience improvements.
• Model Customer Journeys – inQuba CX models your customers’ journey from the customer viewpoint as they interact with the organization across multiple channels and touchpoints.
• Develop Highly Personalized and Contextual Surveys – inQuba CX enables companies to use their knowledge of the customer journey to develop highly personalized surveys and deliver them across multiple channels based upon transactional, customer, and dimensional data in real-time.
• Omni-Chanel Support – inQuba supports your customer’s preferred channel including email, web, and mobile technologies.
• Predictive Modeling – Built into the inQuba CX platform, predictive modeling uses longitudinal data to statistically anticipate tomorrow. Whether its churn or topical conversations, inQuba provides the early-warning system of choice.
• Structure Unstructured Data – inQuba’s groundbreaking unstructured data analytics engine processes unstructured data from verbatim survey commentary, social media, and even voice and organizes it against the CX model. This enables companies to detect changes in sentiment and themes that would otherwise remain hidden until it was too late.
• Sophisticated Analytics and Data Visualization – inQuba’s unsurpassed analytics and data visualization tools provide online dashboards and allow for effortless exploration and insight extraction through an intuitive set of interfaces.
• Focus and Collaboration – nQuba’s proprietary Research Model, embedded in the inQuba CX solution, employs predictive modeling and identifies the longest levers for CX improvement efforts.